ARTICLES

Why some contractors don't finish what they start...

How many stories have you heard about a contractor who started a project and then never finished it?

Contractors like this do a disservice to skilled craftsmen, like those in our team, who take great pride in taking care of our clients and their homes... But there is a reason why some guys can't finish what they start.

 

Some contractors, in their personality, are simply really good at starting stuff and enjoy the thrill of starting something new, but they get bored quickly and haven't learned to find the Joy and the Satisfaction they can get from the after photos when they finish a job and look back and see how amazing it came out.

 

But the sad and more frequent reality is that lots of guys out there calling themselves contractors will underbid a large project and sell themselves short, coming in with a low price just so they can win the project. And everything starts great, but halfway, or 2/3 of the way through the project, they don't have enough money to pay themselves or their guys to finish it. He didn't schedule periodic draws throughout the scope of work... and needs money now for the mortgage payment, or the credit card bill... so they stop working at your house, and they start something small that will allow them to make a quick buck, or they will go sell another job and grab a deposit from the next customer so that they can use it to pay their bills, while they're finishing up that 5-week job they underbid: robbing Peter to pay Paul. You can only kick that can down the road for so many weeks before it catches up to you, and this is part of why Pennsylvania's consumer protection laws limit contractors to only taking one-third of the contract upfront, or 1/3 plus special order materials. You don't want to give somebody 50% of the cost to your project so they can use that money to pay themselves to go finish the last project that is hanging over their head.

 

Sometimes these low ballers will come back to the homeowner of the project they are working on and explain that they underbid the job, and ask for more money, partway through... after they've been missing an action for 4 days trying to sell another piece of work somewhere. Be Leary. This is a huge red flag.

 

If you haven't asked for a certificate of insurance showing your name and address by this point and called the agent who issued the COI to verify its legit, you better do it now BEFORE you hand that contractor any more money. If they didn't give you a written contract that complies with all eight of the requirements of the Pennsylvania consumer protection law, it's time to get something in writing before you give them any more cash. The danger of them disappearing altogether is incredibly high at this point. If they did give you a contract in writing, now's a good time to read that to see what the contract says about the contractor asking you for more money at this point in the project.

Even more concerning, is if they start cutting corners and doing shoddy work just so they can get done quickly, so they can collect their final check... It will take a reputable contractor two or three times what you paid the first guy, to take apart poor workmanship, fix it, and put it back together correctly.

How are we different?

CopeBUILT holds deposits in a separate bank account from our operating funds until your materials are ordered or we start your project. Progress payments are scheduled for significant milestones that are easy to see and understand, like "upon completion of framing inspection" or "when drywall is hung but before finishing."

 

If our team is asking you for more money partway through a project, it's only ever because we found something hidden that needs to be addressed to ensure the repair is completed properly. It will always be associated with a change in the original scope of work where we are asking you to sign additional work authorization. Our team will show you what we found, explain why that is a problem, and how we intend to correct it and what the estimated cost of that additional work is going to be.

 

On very infrequent occasions, we have paused a large project to deal with storm damage. Other delays can be caused when we have to wait for materials to arrive or an inspection to be complete, but most times, proper planning minimizes these delays. From time to time, when working on an outdoor project and we have rain in the forecast, we may bump an indoor project to the head of the list so we can keep our team working and productive but our staff will try to explain that while we're bumping up the start date, we're not going to be able to work in one continuous operation because we have to finish the other job once the weather clears. Most clients are thrilled to have us get started ahead of the scheduled start date, even if it means the project isn't finished in one clean sweep.

 

If you have questions about any of these policies, please feel free to reach out to our office staff on weekdays from 9:30 in the morning until 2:00 in the afternoon. Rest assured, we are committed to finishing each contract as efficiently as possible, and we don't like to open up too many jobs at the same time, spreading our crew too thin. When we are present in your home, on your project, you can have confidence knowing our team of skilled craftsmen are focused on your job. Where the one-man guy is thinking about three other clients, and when is going to have time to sell his next job, and where is next deposit is coming from, our dedicated office staff handles all those concerns, allowing our tradesman to focus on ensuring your project's not just done, that it's #CopeBUILT!